FAQ

Q. Where do I take my items to be cleaned?

Drop off and collection is primarily at KT4, Worcester Park. 

We also offer drop off and collection from a second location in KT18 Epsom, cleans may take slightly longer from here though and same or next day service is not available. 

If you are not local to either KT4 or KT18 and would rather post your items to us then please contact us and we can arrange a collection and delivery service for you.

Q. How long will I need to leave my items with you?

We usually ask to keep your items for roughly 2-3 days, or a couple of days longer if there is stubborn mould. Please ensure that you collect your items promptly once you've been notified that they are ready, items that are not collected within 7 days will incur a storage fee as it has a direct knock on affect to our other bookings after yours. The storage fee is £5 per day where items are not collected after one week which will be payable when items are collected.

Q. Are you able to clean my items the same day?

Depending on availability we can offer a 24 hour turnaround service for an additional £10 per item, or a same day service for an additional £15 per item. 

Q. Can I leave my items with you for a week or two while I go away?

Unfortunately due to storage space we cannot keep your items for more than a few days, items that are not collected promptly will incur a storage fee of £5 per day, this will be added on to your bill for any items kept at Buggy Valet for over a week. If you think you may need to leave your items for longer than the 2-3 days we expect it'll take to clean them please contact us first to see if this will be possible at our discretion. 

Q. Do you have a spare buggy or car seat I can borrow while mine is being cleaned?

Depending on availability a courtesy stroller or toddler car seat can be available for you to use for no additional charge while I am cleaning your buggy, we do however ask for a £20 deposit which will be refunded to you upon return. 

Q. Can you service or repair my items while you're cleaning them?

Unfortunatly we are only equipped for cleaning items, but we do find that a good clean can help with a lot of issues!

Q. Are the products you use safe for my baby?

Yes, we use steam cleaning with natural distilled water. If there is stubborn mould present then a baby friendly solution can be used, or a baby friendly non bio detergent on tough fabric stains.

Q. Can you guarantee to get all stains and marks out?

Unfortunately not - but we do our very best and in most cases we can get all of the stains out, or at least make a big improvement. Fabrics that are faded or sun damaged are not able to be improved with cleaning. Every brand and model has a different fabric so some may respond differently to cleaning than others and may have a better cleaning result, especially if items are very old or have been in storage for some time they may suffer slight wear from deep cleaning. Mould removal cannot be guaranteed, if mould removal is not successful then you will not be charged the mould removal fee for this service.

Q. Can you remove scratches from the metal chassis?

Scratches can sadly not be removed, we clean items thoroughly but cannot carry out repairs.